0:00Your goods have arrived.
0:02What do you check before you sign?
0:05On arrival, count the cartons against the packing list before you sign for delivery.
0:10Open and check a representative sample of the shipment for quality and correct
0:16specification.
0:17And photograph or video any damage or shortage immediately,
0:21before the goods move into general storage.
0:26A receiving checklist, used consistently every time,
0:30catches problems while you still have leverage and evidence.
0:34Weeks later, when a customer complains,
0:37you can no longer prove what condition the goods arrived in.
0:42Count, check, photograph.