0:00How do you make sure the goods are right?
0:02Plan three quality checkpoints.
0:05Before production,
0:07check that the raw materials and the first sample match your specification.
0:12During production,
0:13check a portion of the goods partway through the run,
0:16so problems can still be fixed.
0:19And before shipment, inspect the finished, packed goods,
0:23either in full or by statistical sample.
0:27If you only complain after shipment,
0:29you have already paid for freight and duty on defective goods.
0:34Cannot visit the factory yourself?
0:37Third-party pre-shipment inspection services exist for exactly that.
0:42Their fee is small compared with importing a bad batch you cannot sell.
0:47Check early, check during, and check before shipping.