0:00What if the goods arrive damaged, or short?
0:03You may have a claim, but deadlines are short.
0:07You can claim against a carrier,
0:09for transit damage,
0:10an insurer, for an insured loss, or a supplier, for a shortage or defect.
0:17Every claim needs clear evidence.
0:19Photographs.
0:21The signed delivery note, with any damage noted at the time.
0:25The original packing list.
0:27And the original invoice.
0:30File promptly.
0:32Do not wait to see whether the problem resolves itself.
0:35Missing a claim deadline usually means losing the right to recover anything at
0:41all.
0:42Gather the evidence now, and claim fast.